One theme that emerges from early 2003 SIDtoday installments is that the NSA was grappling with how to handle advances in information technology, particularly the proliferation of mobile devices and online networks.
One article in the “Customer Relations” series described several “dynamic dissemination products” to help SID “change with … our customers,” including an initiative to distribute “secret-level information” to wireless devices, a technique for disseminating “NSA product” to tablet computers, and a system to view secret documents on unclassified computers over the internet, bypassing the need for a high-security enclosed area known as a SCIF. These efforts foreshadowed Hillary Clinton’s controversial use, as secretary of state, of a BlackBerry device to traffic in sensitive government information after the NSA reportedly rebuffed her request for a special secure device from the agency.
SID was also still exploring the rapidly evolving internet. One article described how the NSA was improving its integration with the public internet via a program called OUTPARKS. Another touted the NSA’s annual SIGDEV conference, a major event in which analysts from the “five eyes” intelligence agencies in Australia, Canada, New Zealand, the United Kingdom, and the United States share techniques for developing new SIGINT. The article noted that the 2003 SIGDEV would include workshops on “social network analysis,” “internet research,” and “wireless LANs,” that is, wifi networks.
Other NSA staff apparently required more basic forms of training. “Do you know you can make SIDtoday your browser homepage?” asked a June 2003 article, with instructions on changing the default homepage in the web browsers popular at the time: Netscape and Internet Explorer.
.. the experienced, top analyst, William Binney (who is the central figure of the documentary), deconstructs the myth of an organization that is supposed to be pioneer in new technologies. He presents NSA as an organization which had certain difficulties to follow the explosive progress of the computer technology during 1990s, in order to modernize its obsolete equipment as fast as possible.